Policy Overview
At Astromila, we value your trust. Since we offer digital astrology services, our refund policy differs from physical goods. Please read the terms carefully before making a purchase.
Digital Services & Instant Access
Due to the nature of our digital services (instant reports, personalized charts, and online content), purchases are generally non-refundable once the service has been delivered or accessed.
- Instant downloads (PDFs, charts) cannot be returned.
- Services that have already been performed (e.g., matching reports) are final.
Eligibility for Refunds
Refunds may be considered under specific circumstances:
- Technical Error: If you were charged but did not receive the service due to a system failure.
- Duplicate Payment: If you were accidentally charged twice for the same transaction.
- Service Not Delivered: If a requested report was not generated or accessible within 24 hours of purchase.
Refund Process
To request a refund, please contact our support team within 7 days of the transaction.
- Email us at support@astromila.com.
- Include your Transaction ID, Date of Purchase, and reason for the refund request.
- Our team will review your request within 2-3 business days.
- If approved, the refund will be processed to your original payment method within 5-7 business days.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Astromila Support
support@astromila.com